--- title: "Omnirago for E-Commerce Businesses: Orders, Shipping, Account Management" description: "Omnirago for online sellers: import orders via CSV/Excel, prepare invoice/quote PDFs, enter shipping codes, manage stock and accounts from one WhatsApp interface. Direct marketplace API and GİB e-Archive are on the roadmap. 14-day free trial." url: https://omnirago.com/en/sektor/e-ticaret language: en last_updated: 2026-10-09 --- Built for E-Commerce # Manage multi-marketplace orders from WhatsApp Trendyol, Hepsiburada, N11, Shopify — all in one interface, all at Simge's fingertips on WhatsApp. Shipping, returns, customer reviews, monthly accounts — from a single chat. E-commerce in Turkey means living in three parallel worlds at once: Trendyol's seller panel, Hepsiburada's MerchOS, the N11 system, your own Shopify, the shipping carrier's tracking screen, the bank POS account, a separate WhatsApp for customer service. With 50 orders a day, tracking each one in four different places is impossible. Which order is in transit? Which one needs a return? What's my net revenue from Trendyol this week? Every answer lives in a different screen, with a different password. Omnirago consolidates all of that into one WhatsApp chat. You write to Simge: "How many orders from Trendyol today?", "Shipped order X, tracking YK123", "Total revenue in November?". Order items, shipping status, return rate, customer review score — all from one view. Direct marketplace API integration is on the roadmap; initially daily CSV/Excel import works, automated sync follows. Common pain points ## The daily challenges every online seller knows 5 panels, 3 screens, 2 Excel files. Still no clear answer to "is this product selling?". ### Multi-marketplace tracking (TY/HB/N11) Different dashboard, different commission, different shipping integration per platform. Which channel did an order come from, when, at what commission — lost. ### Shipping tracking and delay penalties Trendyol's 24-hour ship deadline lowers your score on delays. Spotting which orders haven't shipped yet without checking one by one is hard. ### Customer reviews and returns management A negative review must be answered within 24 hours to protect your score. Approving/rejecting returns, generating return shipping codes — scattered work. ### Seasonal demand forecasting and stock balance November campaign is coming, how many units of which product should you order? Last year's sales vs. leftover stock — Excel hunting and manual math. ## The fix: all e-commerce ops from one WhatsApp chat Omnirago consolidates all marketplace and shipping data into a single control point. 50 Trendyol orders come in at 6pm; you write "summarise today's orders" and Simge shows channel-by-channel breakdown, the list of orders awaiting shipment, total revenue and net (after-commission) estimate. When you say "Shipped order X, tracking YK123456789", Simge finds the order you imported and records the shipping info; it drafts a notification to the customer via email/Telegram/WhatsApp. Direct marketplace-profile tracking updates and automatic alerts based on marketplace deadlines will activate once direct API integration ships (roadmap). Marketplace review management (1-star alerts, draft replies) and marketplace-side return approval / automatic return shipping codes depend on direct API integration and are not live yet — on the roadmap. Today you can prepare a refund invoice (-), reintake stock and update the account balance. For seasonal planning, Omnirago analyses historical data: "Last November you sold 240 units of X; trend is up 35% this year; suggested stock is 320". Reorder messages to suppliers are drafted. Cart-abandonment campaigns reach out to customers who didn't complete checkout. ## Features tailored to e-commerce businesses Marketplace, shipping, customer and accounts — four pillars in one interface. ### Multi-marketplace integration (coming soon) Trendyol, Hepsiburada, N11, Çiçeksepeti, Amazon TR — API sync for orders, products, stock. CSV/manual today, automated soon. ### Shipping tracking and deadline alerts Aras, Yurtiçi, MNG, PTT, UPS — tracking code input, status updates, deadline-approaching alerts. ### Customer review management Auto-notification for negative reviews within 24 hours, AI-suggested draft replies. Score protection across all marketplaces. ### Refund invoice and stock reintake Prepare a refund invoice (-), reintake stock, update the account balance. Marketplace-side return approval + automatic return shipping codes: on the roadmap. ### Customer Acquisition Cost (CAC) analysis Ad spend (Google, Meta) + commission + shipping = real per-order cost. See which channel is profitable, which isn't. ### Cart abandonment recovery (roadmap) Auto WhatsApp reminder to Shopify customers who abandoned their cart — depends on Shopify integration, not live yet. ### Monthly net revenue and commission report Gross revenue minus marketplace commission, shipping cost, return losses. Real pre-tax number. ### Seasonal demand forecast and stock advisory Past sales + trend analysis suggests stock levels for upcoming campaigns. Overstock and stockout risk assessment. Try it ## Try writing this to Simge for your e-commerce ops When the shipping deadline looms, when answering reviews, when closing the month — instant. > ›How many orders from Trendyol today? > ›Shipped order X, tracking code YK123456789 > ›November total revenue? Net (after commission and shipping) > ›List orders with shipping deadline approaching today > ›Notify customers who requested returns on Hepsiburada > ›Show the top 5 most-returned products last month > ›Black Friday: suggest stock level for product X > ›Send 10% coupon WhatsApp to last 20 cart abandoners Simge replies in seconds — no buttons, no menus, just plain language. FAQ ## Frequently asked questions from online sellers **Are Trendyol, Hepsiburada, N11 integrations ready? ▾** Full automated API integration is on our roadmap for Q2-Q3 2026. Today, daily CSV import works — download orders from the Trendyol seller panel, send to Simge, auto-processed. Manual work is reduced to ~10 minutes/day. **How does shipping carrier integration work? ▾** For Aras, Yurtiçi, MNG, PTT, UPS — input tracking code and Simge polls status periodically. Direct shipping label generation is planned for Q4 2026. **Is there a Shopify integration? ▾** A direct Shopify integration (real-time order/customer/cart data via webhook) is not live yet; it is on the roadmap. Today you import order data via CSV/Excel. **Can I auto-send shipping info to customers via WhatsApp? ▾** Yes, via Meta-approved template messages. "Your order has been shipped, tracking: X" — standard notifications. GDPR-compliant, customer consent on record. **What costs are deducted in net profit calculation? ▾** Marketplace commission (Trendyol 22-28%, HB 12-25% etc.), shipping cost, VAT, bank commission, return losses. If you input ad spend, CAC analysis is also computed. **I have multiple stores (different names on different marketplaces) — can I see them all? ▾** Yes. Each marketplace store is a separate channel inside one Omnirago account. Brand-level and category-level analysis is supported. **How accurate is seasonal demand forecasting? ▾** With at least 12 months of history we aim for 85%+ accuracy. New sellers get category-average + trend data with a wider prediction range. Forecasts are suggestions; the decision is yours. ## Try Omnirago for e-commerce free for 14 days Stop jumping between five marketplace panels. Write to Simge — everything in one place. 14 days free No credit card required