E-commerce in Turkey means living in three parallel worlds at once: Trendyol's seller panel, Hepsiburada's MerchOS, the N11 system, your own Shopify, the shipping carrier's tracking screen, the bank POS account, a separate WhatsApp for customer service. With 50 orders a day, tracking each one in four different places is impossible. Which order is in transit? Which one needs a return? What's my net revenue from Trendyol this week? Every answer lives in a different screen, with a different password. Omnirago consolidates all of that into one WhatsApp chat. You write to Simge: "How many orders from Trendyol today?", "Shipped order X, tracking YK123", "Total revenue in November?". Order items, shipping status, return rate, customer review score — all from one view. Direct marketplace API integration is on the roadmap; initially daily CSV/Excel import works, automated sync follows.
The daily challenges every online seller knows
5 panels, 3 screens, 2 Excel files. Still no clear answer to "is this product selling?".
Multi-marketplace tracking (TY/HB/N11)
Different dashboard, different commission, different shipping integration per platform. Which channel did an order come from, when, at what commission — lost.
Shipping tracking and delay penalties
Trendyol's 24-hour ship deadline lowers your score on delays. Spotting which orders haven't shipped yet without checking one by one is hard.
Customer reviews and returns management
A negative review must be answered within 24 hours to protect your score. Approving/rejecting returns, generating return shipping codes — scattered work.
Seasonal demand forecasting and stock balance
November campaign is coming, how many units of which product should you order? Last year's sales vs. leftover stock — Excel hunting and manual math.
The fix: all e-commerce ops from one WhatsApp chat
Omnirago consolidates all marketplace and shipping data into a single control point. 50 Trendyol orders come in at 6pm; you write "summarise today's orders" and Simge shows channel-by-channel breakdown, the list of orders awaiting shipment, total revenue and net (after-commission) estimate.
When you say "Shipped order X, tracking YK123456789", Simge finds the order you imported and records the shipping info; it drafts a notification to the customer via email/Telegram/WhatsApp. Direct marketplace-profile tracking updates and automatic alerts based on marketplace deadlines will activate once direct API integration ships (roadmap).
Marketplace review management (1-star alerts, draft replies) and marketplace-side return approval / automatic return shipping codes depend on direct API integration and are not live yet — on the roadmap. Today you can prepare a refund invoice (-), reintake stock and update the account balance.
For seasonal planning, Omnirago analyses historical data: "Last November you sold 240 units of X; trend is up 35% this year; suggested stock is 320". Reorder messages to suppliers are drafted. Cart-abandonment campaigns reach out to customers who didn't complete checkout.
Features tailored to e-commerce businesses
Marketplace, shipping, customer and accounts — four pillars in one interface.
Multi-marketplace integration (coming soon)
Trendyol, Hepsiburada, N11, Çiçeksepeti, Amazon TR — API sync for orders, products, stock. CSV/manual today, automated soon.
Shipping tracking and deadline alerts
Aras, Yurtiçi, MNG, PTT, UPS — tracking code input, status updates, deadline-approaching alerts.
Customer review management
Auto-notification for negative reviews within 24 hours, AI-suggested draft replies. Score protection across all marketplaces.
Refund invoice and stock reintake
Prepare a refund invoice (-), reintake stock, update the account balance. Marketplace-side return approval + automatic return shipping codes: on the roadmap.
Customer Acquisition Cost (CAC) analysis
Ad spend (Google, Meta) + commission + shipping = real per-order cost. See which channel is profitable, which isn't.
Cart abandonment recovery (roadmap)
Auto WhatsApp reminder to Shopify customers who abandoned their cart — depends on Shopify integration, not live yet.
Monthly net revenue and commission report
Gross revenue minus marketplace commission, shipping cost, return losses. Real pre-tax number.
Seasonal demand forecast and stock advisory
Past sales + trend analysis suggests stock levels for upcoming campaigns. Overstock and stockout risk assessment.
Try writing this to Simge for your e-commerce ops
When the shipping deadline looms, when answering reviews, when closing the month — instant.
›How many orders from Trendyol today?
›Shipped order X, tracking code YK123456789
›November total revenue? Net (after commission and shipping)
›List orders with shipping deadline approaching today
›Notify customers who requested returns on Hepsiburada
›Show the top 5 most-returned products last month
›Black Friday: suggest stock level for product X
›Send 10% coupon WhatsApp to last 20 cart abandoners
Simge replies in seconds — no buttons, no menus, just plain language.
Frequently asked questions from online sellers
Are Trendyol, Hepsiburada, N11 integrations ready?▾
How does shipping carrier integration work?▾
Is there a Shopify integration?▾
Can I auto-send shipping info to customers via WhatsApp?▾
What costs are deducted in net profit calculation?▾
I have multiple stores (different names on different marketplaces) — can I see them all?▾
How accurate is seasonal demand forecasting?▾
Try Omnirago for e-commerce free for 14 days
Stop jumping between five marketplace panels. Write to Simge — everything in one place.